Shipping & Returns

Please refer to our shipping, delivery and returns policies below  for any purchase made directly at For any queries on shipping & returns on purchases made from our retail partners, please contact them directly. 

Order Processing

Your orders will be processed within 48 hours of receipt, excluding weekends and holidays. Orders placed late on Friday or on the weekends will not be processed until Monday. Once the order has been shipped, please note that we are unable to cancel or modify it. 

Domestic Shipping and Delivery

We offer Free UPS Ground Shipping within US, excluding Hawaii and Alaska. Shipping Charges to Hawaii and Alaska depends on the package weight. You can estimate shipping and taxes on your shopping cart before check out. 

We do not ship to P.O Box and need a physical street address for all orders.

Free Ground Shipping usually takes 2-7 business days for delivery, as we ship from San Diego, California. Refer to UPS Transit Time map for an accurate estimate. Deliveries occur only on weekdays and no weekend delivery option is available at the moment. Estimated delivery time assumes orders are placed before 12:00 noon (PST). 

Delivery Options
Free Ground Shipping 2-7 Business Days Delivered based on distance to destination
3 Day Select 3 Business Days Delivery by end of day
2nd Day Air 2 Business Days Delivery typically by end of day
Next Day Air Next Business Day Delivery typically by 3:00 pm

Returns & Exchanges

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn merchandise.

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So your domestic ground shipping and returns costs are prepaid and Free. Exclusions apply to Alaska and Hawaii and Final Sale Items. No returns/exchanges are accepted on products marked Final Sale and return shipping is not covered on items shipped to Alaska and Hawaii. 

Returns must be in the same new and unworn state you received them and in the original box/packaging. We recommend trying your boots out in a carpeted area to avoid any scuff marks. Returns are only accepted within 30 days from date of purchase. Same polic is application to items that are being shipped back for exchanges. 

Returning Merchandise by Mail

You will receive an Online Order Return/Exchange Form and Pre-Paid Return Label with your order. Please fill in the form and enclose it with your item(s). Please note that we are unable to process the returns without the form. To request a form and/or a return label, please email us at 

Please use the return labels provided to ensure proper return address and credit information. 

If you prefer to use your own shipping method, please send package(s) to :

Old Gringo Boots- Returns
2275 Michael Faraday Dr. Ste 3 
San Diego, CA 92154

Please allow 7 to 10 business days for us to process your returns.  You will receive an email from us once your account has been credited. All refunds will be credited to your original form of payment. 

Exchanging Merchandise by Mail

For any exchanges, please follow the return instructions above, but mark it as an exchange while filling in the Online Order Return/Exchange Form. Since our inventory is limited, we recommend that you send back items for exchanges as soon as you can. Please allow 2-3 business days for the exchange to be processed. We will notify you if we are unable to fulfill your exchaqnge request.  You will receive a notification from us once the exchange has been shipped. 

International Shipping and Returns

We offer International Shipping via UPS Worldwide Express. The cost will depend on the weight and the destination country. You can get a shipping estimate in your shopping cart by entering the shipping information.

Please note that Old Gringo is not responsible for any custom, duties or taxes applicable to international shipping. We are also not responsible for any loss or damages caused when shipping internationally. Our standard return policy is applicable to international shipping as well. However, return shipping is not covered by us. It will be the responsibility of the purchaser to pay for return shipping, custom, duties and/or taxes for all international orders. 

Signature Required

All items shipped from require signature upon receipt.